Privacy Policy
-
Introduction
Cool Lab Enterprise (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you rent fridges from us. -
Information We Collect
We may collect and process the following personal data:
- Full name, NRIC/passport number
- Contact details (address, phone number, email)
- Business information (if renting on behalf of a company)
- Payment details (bank account, credit/debit card, transaction records)
- Rental history and service requests
-
How We Use Your Information
Your personal data is used for:
- Processing rental applications and agreements
- Managing monthly rental payments and billing
- Delivering, maintaining, and servicing rented fridges
- Communicating with you regarding rentals, invoices, and support
- Compliance with legal and regulatory requirements
- Internal record-keeping and business analysis
-
Disclosure of Information
We do not sell or rent your personal data. However, we may share information with:
- Payment processors and financial institutions within Malaysia for billing purposes
- Logistics and service providers for delivery and maintenance
- Regulatory authorities, if required by law
- Third parties, with your consent
-
Marketing & Promotions
We may use your contact information (such as email address or phone number) to send you promotional offers, discounts, product updates, and marketing communications related to our fridge rental services.
- You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
- We will only send marketing materials that are relevant to our services and will not share your contact details with third parties for their own marketing purposes without your consent
-
Data Protection & Security
We implement strict security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
-
Your Rights
Under the PDPA, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing (subject to contractual/legal obligations)
- Request deletion of data, where applicable
-
Retention of Data
We retain personal data only as long as necessary to fulfill rental obligations, billing requirements, or as required by law.
-
Cookies & Website Tracking (if applicable)
If you use our website, cookies may be used to improve your browsing experience. You may disable cookies in your browser settings, but this may affect functionality.
-
Contact Information
For inquiries regarding these Terms, please contact:
Cool Lab Enterprise
Email: fridgekitchen4@gmail.com
Phone: +60 11-2328 8443
Address: LOT 2673A/A Jalan Kampung KG Baru, Sungai Buloh, Shah Alam, Malaysia, 47000